The shipping of the orders will depend on the availability of the products in our warehouse. The shipment will be made by Signatures Spa.
The delivery time is 72 hours for the peninsula and the Balearic Islands.
For orders of an amount greater than € 150.00, shipping will be free. For lower orders, the shipping price is € 8.00 for the peninsula, the Balearic Islands and Andorra.
We understand that as a client you expect to receive your order as soon as possible, that is why we have worked to deliver your order as soon as possible, with guaranteed deliveries of 24 / 48h working * in Peninsula. * General conditions for peninsular and Balearic shipments.
Orders placed before 12:00 a.m. are prepared and shipped that same day, orders placed after 12:00 a.m. are managed the next business day so that their delivery time increases by 24 hours. On weekends or holidays are managed the next business day.
The delivery time is computed from the moment the order leaves our warehouse until it reaches the indicated address. You can know that your order has already been picked up by our courier agency, when you receive the email confirming the change of status of your order to sent.
We will do everything possible to deliver the order in the established times, even so in period of promotions the delivery time may be longer than usual.
What do I do if I find myself absent from my home on the day of delivery?
There will be a first delivery at home and if at the time of delivery you are absent, they will try to leave a notice on the door of your home or in the mailbox. It is not always possible to leave a note since sometimes the messenger can not access the portal or the housing area. If in the second delivery you are also absent the order will remain in the transport agency so you can make the collection in the delegation of your area. If for any reason the transport agency has not contacted you, you can contact them using the contact information contained in the SMS or if you need help you can write to firstname.lastname@example.org so we can provide you with information.
Can I pick up my order at a branch or collection point?
You can select this type of shipment and we recommend it as long as the delivery times mentioned above may not suit your needs, so you can conveniently pick up your order at the point you choose.
Even if you choose this method, you will receive the same information as when a home delivery is made and the agency will inform you that your order is available for collection at the delivery point. The cost of this type of shipment is the same as a home delivery.
How can I contact the agency that carries out the distribution?
When your order is ready to be sent, the transport agency will send you an SMS with information on the day of delivery, shipping number and telephone number of the delegation that distributes your area so you can contact them if you need information or make any commentary.
What happens if my delivery address is incorrect?
We recommend that you check the address indicated when making your orders to ensure that the data is correct and complete since it is not possible to change the address once the shipment has been made without generating an additional shipping charge.
If you detect any incorrect information, please contact us as soon as possible at email@example.com